Every day, our journalism dismantles barriers and shines a light on the critical overlooked and under-reported issues important to all North Carolinians.
Before you go …
If you like what you are reading and believe in independent, nonprofit, nonpartisan journalism like ours—journalism the way it should be—please contribute to keep us going. Reporting like this isn’t free to produce and we cannot do this alone. Thank you!
Press release from the city of Asheville, shared March 12:
The city of Asheville is excited to announce the launch of the Asheville App, an easy-to-use online tool that allows users to notify the city about issues like waterline leaks, potholes or illegal dumping that need the city’s attention via smart phone or computer, then track the results.
“This is the kind of technology that really enhances connectivity in the city,” said Project Manager Eric LaRue. “We are always exploring ways to make it easy and efficient for people to interact with city government.”
Here’s how it works: Asheville App users who spot a problem submit a service request at www.ashevillenc.gov/ashevilleapp or on their smart phone using the downloadable app. Users can submit their location and even a picture of the problem spot. The Asheville App then sends the service request to the relevant city department personnel so they can quickly resolve the issue. A tracking tool allows users to monitor progress on the repair and city employees can even communicate directly with users if they need further information. The app notifies the resident when the repair request has been completed.
“The ease of use of the Asheville App will not only give people more ways to relay information to us, it will also streamline our ability to respond to customer service needs,” said Customer Services Division Superintendent Florie Presnell.
The city of Asheville enlisted the services of PublicStuff, a CRM software company, to create the app and digital communications solution. “We are excited to add Asheville to the PublicStuff family” Founder and CEO of PublicStuff Lily Liu said. “Asheville is a city with a rich cultural heritage and PublicStuff aims to work to provide an easy way for residents to stay in touch with their local government.”
The Asheville App can be found and downloaded at www.ashevillenc.gov/ashevilleapp.