Asheville Meter Services worker Shane Moore tests the accuracy of a meter at a hotel in Woodfin last Wednesday. According to the city of Asheville, the Capital Improvement Fee generates about $6.5 million every year. The fee is dedicated to maintaining the region's largest water system. Mike Belleme/Carolina Public Press
Asheville Meter Services worker Tyler White installs a new 1.5-inch meter service on Sweeten Creek Road in Asheville last Wednesday. The future management of the Asheville water system is currently in the hands of the N.C. Court of Appeals. The system consists of approximately 1,674 miles of water lines. Mike Belleme/Carolina Public Press
Asheville Meter Services worker Tyler White installs a new 1.5-inch meter service on Sweeten Creek Road in Asheville last Wednesday. The future management of the Asheville water system is currently in the hands of the N.C. Court of Appeals. The system consists of approximately 1,674 miles of water lines. Mike Belleme/Carolina Public Press

special report copy

Editor’s note: With changes to and debates around the ownership of some water systems in Western North Carolina, Carolina Public Press is undertaking an in-depth and investigative project looking at who owns the water in the 18 westernmost counties of the state. To comment, suggest stories, offer ideas and tips, contact Carolina Public Press by email at

Some Western North Carolina community water systems are so old that the water in your glass may have traveled there through wooden pipes buried a century or more ago.

Is this just a folk tale? Hendersonville Water and Sewer utilities director Lee Smith hasn’t seen a wooden section in his ten plus years of service — but he won’t rule it out.

“It is possible. Our earliest pipes date back to the 1880s,” Smith said of the second-largest water system in North Carolina’s 18 westernmost counties.

What isn’t a folk tale is that it’s no simple – or inexpensive — task to keep the 580-mile water system serving roughly 62,000 people afloat, Smith said.

As is the case in many government-owned water systems, Hendersonville water consumers pay service charges that offset a significant portion of the utility’s expenses. For the 2015-16 fiscal year, the city anticipated that water and sewer services expenditures would reach $24.7 million. Of that, $1.9 million was dedicated to water maintenance and construction.

“We have to prioritize,” Smith said. “We have a pretty significant inventory of pipeline that needs to be replaced. But we’re no different than any other system our age.”

Indeed, they aren’t alone. Figuring out ways to preserve, repair and enhance century-old – or even decades-old — water systems provides a flood of challenges for cities, towns and communities across North Carolina’s mountains.

And, experts say, ownership structures of those water systems may influence infrastructure upgrades, service quality and the ultimate price water users – that’s you, the people with glasses of water in your hands – pay.

Who owns your water now – or in the future?

Katie Hicks, the assistant director of Clean Water for North Carolina, a nonprofit water advocacy organization with an office in Asheville, is at least one person who pays close attention to who owns and operates drinking water systems in the mountains.

“We are water rich in Western North Carolina, but there will be many more users in the future, so it’s important to think about who has the right to use the region’s water,” Hicks said. “Some models of ownership and management of water are more transparent and more responsive to the needs of residents.”

She said that more industry and development in the region will add stress on the water supply, and climate uncertainty – such as drought – can also make the rights to water and decisions about how it’s allocated a slippery topic.

Right now, roughly 2.3 million North Carolinians rely on private wells. But the majority of the state’s residents tap into a public water system.

According to the U.S. Environmental Protection Agency, a “public” water system provides service to 15 or more households or 25 or more individuals, regardless of who owns and operates the system. Homeowner groups, municipalities, counties or private utility companies, to name a few, may own these water systems and are, therefore, charged with making sure supplies are consistent.

WNC-Water-communitywatersystemsYet, exactly who will manage the challenge of delivering water isn’t certain. Across the nation, investor-owned utilities are playing a larger role in managing large public systems. While that’s yet to take hold in North Carolina, the future of who owns and operates public drinking water systems in the mountains is murky.

A 2013 North Carolina General Assembly law transferred the Asheville-owned water system — the largest system in WNC — to a new regional water and sewer authority. The city won a challenge of the law in 2014, however, the state appealed. I. Faison Hicks, a special deputy attorney general arguing for the state, said during court arguments in June that since the water system and the city itself are charted by the state, the water system doesn’t belong just to Asheville and its citizens.

“Municipal public water systems belong to the state,” he said.

If the state’s appeal is successful, Asheville Mayor Esther Manheimer told Carolina Public Press then, it would have sweeping consequences for cities and towns across North Carolina.

“I think there’s a concern that, if the state prevails, it means that cities don’t own their proprietary assets,” she said. That, she said, would impact the financing of projects and decisions of municipalities to upgrade their aging systems.

While the impact of the court’s ruling could be most acute in Asheville, it may also challenge the status quo of water system ownership across the state.

Among those North Carolinians who tap into community water systems, 87 percent currently get water from a government-owned community water system. But systems with large debt or facing costly repairs may have incentive to privatize, merge with other utilities or transfer ownership to other public operators.

The Polk County Board of Commissioners is facing that same issue, and is now considering the long-term transfer the control of its water system to a district in South Carolina in exchange for improvements and maintenance.

Opponents of the plan have said that leaders are rushing to give away one of Polk’s most precious resources. However, a majority of county commission members have said that the water system’s expenses are disproportionately large relative to the number of customers it serves, and they are continuing efforts to negotiate a management contract.

A distress to the system, or saving a system in distress?

Asheville Meter Services worker Matthew Kouns, left, tamps down the fill dirt while installing a new 1.5-inch meter service on Sweeten Creek Road in Asheville last Wednesday. Aging water systems facing debt and expensive repairs has called into question the future ownership of water supplies. Mike Belleme/Carolina Public Press
Asheville Meter Services worker Matthew Kouns, left, tamps down the fill dirt while installing a new 1.5-inch meter service on Sweeten Creek Road in Asheville last Wednesday. Aging water systems facing debt and expensive repairs has called into question the future ownership of water supplies. Mike Belleme/Carolina Public Press

Could others follow suit?

According to the Public Water Supply Section of the N.C. Division of Water Resources, 289 community water systems are active in the 18 westernmost counties of the state. A community water system is one that provides service to residents year round and can be operated by local governments or can be privately owned. [View county-by-county breakdowns of water ownership below.]

Among the 451,000 residents who depend on community water systems in WNC, 87 percent receive their tap water from government-owned utilities.

But in rural and suburban areas, small water systems serving fewer than 500 customers are common, and many are already operated by private companies. While most water systems operated by private companies are small, among the total number of community water systems in WNC, more than 80 percent are operated by private owners.

Tom Roberts, president and chief operating officer of Aqua North Carolina, a subsidiary of Aqua America, said he predicts that ownership of larger municipal water systems by investor-owned utilities will be more likely in the future. Aqua America is a publicly traded water and wastewater utility with operations in eight states.

“I think the water industry continues to change nationally and within the state,” Roberts said. “At some point, they’re [government-owned utilities] going to have to look at alternatives.”

Statewide, Aqua North Carolina operates 750 water systems in primarily small rural and suburban areas in the Piedmont and father east. In all, the company serves 77,000 connections, or roughly 250,000 North Carolina residents. In WNC, the company operates 14 community water systems, serving less than 1 percent of all water users.

WNC-Water-corpownershipAccording to Hicks, as development in the 1960s, ‘70s and ‘80s drifted beyond city or town limits and the reach of municipal water systems, communities began to rely on wells for water. Some of those systems across the region have been purchased by investor-owned utilities, such as Aqua North Carolina, and another major corporate player, Utilities Inc.

Utilities Inc., a company that operates Carolina Water Services Inc. and other subsidiaries in WNC, owns 24 community systems serving more than 22,500 customers. While the company operates water systems in 15 states, it owns 5 percent of all community water users in the 18 westernmost counties.

And while Hicks and Roberts agree that aging water systems will be an incentive for municipalities to privatize, Hicks is uneasy about the trend.

“Government officials have a level of accountability to voters, which gives them an incentive to provide reasonable service and be transparent,” Hicks said. “The U.S. has a long history of public entities like local government doing a really good job providing water.”

Both corporate- and government-owned systems are subject to the same environmental regulations, though rates set by investor-owned utilities are regulated by the N.C. Utilities Commission. Water rates of government-owned utilities are set by the utility’s governing body. For example, the Hendersonville utility’s rates are set by the five-member city council.

On average, her organization asserted, investor-owned utilities charge higher rates, which may place a greater burden on lower income households. The organization is also concerned that those utilities’ customers have a limited ability to hold private companies accountable for service and quality issues and that the state’s regulatory body is not only challenged to oversee such a large number of systems but also has allowed rates to rise without adequate justification.

Roberts, with Aqua North Carolina, disagreed.

“I would argue that the public has a larger opportunity to hold companies like mine accountable,” he said. “When it comes to ratemaking, decision makers [elected officials] can change rates pretty much as they see fit. At the end of the day, [elected officials responsible for rate change approval] don’t have a set of rules that they have to follow. We work hard to keep our rates reasonable, but we also understand we have to invest in our systems to reflect the level of service our customers expect in our systems.”

Aqua North Carolina’s strategy of expansion often involves working with a developer at the ground level or buying existing privately owned water systems; it seldom contracts to build new systems. Roberts said that investor-owned utilities are often the only option for systems in distress.

“We bring an alternative to the table for systems that may have a big investment necessary to meet regulatory compliance or they want take their asset and sell it to a private utility and take those funds and go do something that is more important to them,” he said.

Aqua North Carolina may have a small footprint in WNC, but he said that it could grow. Among the advantages of a corporate-owned utility, he said, is the capacity to spread risk over a large statewide customer base and access to financing that may be unavailable to public entities.

While the privatization of large municipal water utilities has yet to take hold in North Carolina, Roberts said the tide may shift as public operators struggle to keep up with an aging infrastructure with limited resources.

But in Hendersonville, the county’s water director said they are positioned to manage and improve their system into the future.

“We really feel that it’s in our customers’ best interest to be the ones that lead this utility into the future. Our customers have more input [into] the way that things are now,” Smith added. “We would certainly like to see it [remain] the way it is. As Asheville has learned, that’s not always our choice.”

Join the discussion

Carolina Public Press will hold its next Newsmakers event, a nonpartisan conversation series on top Western North Carolina interests and issues, about the ownership of the region’s water. It will be held on Thursday, Sept. 17, from 6-7 p.m. at Fletcher Town Hall.

Going beyond headlines and sound bites, the Newsmaker series brings together the state and region’s top journalists with those making and influencing the news — people such as business leaders, lawmakers, agency administrators, public policy influencers and others — for in-depth, nonpartisan conversations with the public. Newsmakers will break down barriers often felt between journalists and lawmakers, between community members and leaders — all toward building an engaged, informed community.

This free and public event will offer the region’s residents to discuss public and private ownership of drinking water systems across the region, and it coincides with a Carolina Public Press in-depth and investigative reporting project launched in July on some of the issues facing the region’s drinking water. Click here to read Carolina Public Press’s ongoing coverage.

Space is limited, and advanced tickets are required. You may get your ticket by registering below.

This event is made possible, in part, through the support of The Community Foundation of Western North Carolina.

For more information, please contact Carolina Public Press at 828-774-5290 or at

Creative Commons License

This work is licensed under a Creative Commons Attribution-NoDerivatives 4.0 International License. You may republish our stories for free, online or in print. Simply copy and paste the article contents from the box below. Note, some images and interactive features may not be included here.

Jack Igelman is a contributing reporter with Carolina Public Press. Contact him at

Leave a comment

Your email address will not be published. Required fields are marked *