Poll worker Buncombe Enka/Candler June 2020 second primary. Election during pandemic.
The chief judge for the Enka/Candler Library polling place in Buncombe County, Beth Aldecoa, works during the June 23 Republican runoff election in the 11th Congressional District. Colby Rabon / Carolina Public Press

The dynamics of the global pandemic are driving up the need for more poll workers while simultaneously making people willing to work the polls harder to find. 

Many county elections directors started recruiting poll workers earlier than normal, are using new recruitment strategies, have increased pay and are partnering with the N.C. Board of Elections, political parties and voter rights groups to find people to work the election. 

Officials anticipate that a shortage of poll workers could cause longer lines, last-minute precinct closures and voter confusion. That was the case in Georgia and Wisconsin, where poll worker shortages during primaries caused precinct closures, hourslong lines and disenfranchised voters.

Directors of county boards of elections don’t want that to happen in November. They want more workers to keep things running smoothly, even as voters will have to stand 6 feet apart, voting machines will have to be wiped down between each voter and more voters are likely to use the curbside voting option.

But this year, the pandemic will keep many of the state’s poll workers from previous years home, as demonstrated by drops in poll worker availability in North Carolina’s 11th Congressional District, which held a second primary in June.

[The latest: North Carolina coronavirus daily updates]

The average age of North Carolina’s poll workers is “around 70” years old, according to a state Board of Elections memo. The older people get, the more vulnerable they are to serious illness or death due to COVID-19, the disease caused by the new coronavirus that began spreading across the globe late last year.

“I think people may have great intentions about working, and then as we get closer, if COVID is still a big prominent thing, people are going to be scared to work,” said Sara Knotts, Brunswick County’s election director.

The success of poll worker recruitment efforts over the next month will largely determine whether North Carolina sees polling place closures and long lines on voting days this fall.

“When we don’t have enough workers, that’s when we get lines,” Knotts said, “and so trying to prepare ahead of time for people dropping out is something that we’re trying to do.” 

County boards of election need registered voters to work the polls for the 17 days of early voting in October and on Election Day, Nov. 3. 

Without poll workers, “everything else is pretty much meaningless because this is not an automated process,” said Robert Inman, Haywood County’s elections director. 

“No matter what method you choose to vote, it still requires a great deal of people and their involvement. It’s what makes our system work and function properly.”

County boards of election, the state Elections Board and the General Assembly are working together to carry off one of the most difficult elections, administratively speaking, this state has ever seen. To do so, they need registered voters to sign up to work the polls by going on the state Board of Elections website or contacting their county board of elections.  

Making an old polling place problem worse

The pandemic is making a routine problem more severe. Finding and training poll workers are key functions of county boards of election. 

“Recruitment for poll workers for us is not a pandemic-year special that we do,” said Gary Sims, Wake County’s election director. “It’s a constant process.” 

But this year, counties need more staff than they normally would. Counties are offering more hours for early voting, as required by a state Board of Elections emergency order. Election directors are seeking more backup workers, expecting some to drop out at the last minute or to get sick. The pandemic has also added new social distancing and sanitation requirements.

This year, the state is “easily targeting 25,000 people to serve as poll workers on Election Day and in the early voting period,” said state board Chair Damon Circosta in an interview with the N.C. Watchdog Reporting Network on July 11.

Though the state board has launched a media campaign to help find poll workers, the responsibility for recruitment lies at the county level, with each county needing to find workers from among registered voters. 

“It’s a county-by-county situation; some feel that they’re sitting very pretty, some are concerned,” Circosta said. 

Counties are currently sending surveys out to their poll workers to see how many are willing to work this election and therefore how many more people the counties will have to find and train to work during early voting and on Election Day. 

Some of the results show concern among experienced poll workers.

In New Hanover County, of the 325 election officials who responded to the survey, 45% said they would not be interested in working during the early voting period, and 33% said they were not interested in working Election Day.

Rural counties with smaller, older populations are likely to face more difficulty finding enough poll workers than populous, urban counties, according to some county election officials and experts. That’s backed up by data on the state Board of Elections recruitment efforts.

But some legal changes have given counties more flexibility on how they assign poll workers. 

“One of the good things that happened in this recent legislation that the General Assembly passed is you no longer have to be registered to vote in the precinct in which you serve — simply in the county,” Circosta said. 

Before, poll workers could only work in the precinct where they were registered to vote. Now, under a law passed in June, registered voters can work the polls anywhere in the county where they are registered. This should reduce or eliminate poll closures due to a lack of staffing and help counties fill in positions where there are last-minute dropouts. 

But it is too early to know how dire the situation is. 

“We will really know in probably mid-August, which is not very far away,” said Corinne Duncan, Buncombe County’s election director. “We’ve already placed our reliable people, so now it’s going to be looking for the expansion people.”

Nash County poll worker Sydney Winter looks over voter information during the March primary election in Rocky Mount. Calvin Adkins / Carolina Public Press

Recruiting younger poll workers 

Counties want younger poll workers for two reasons: They are less likely than older workers to have serious health consequences if they get COVID-19 and they are more tech-savvy. Unfamiliarity with computers is one of the main reasons older poll workers get slowed down during an election, several election directors said. 

Poll workers have tended to be older people because that’s who is available, according to Rachael Cobb, a professor and chair of political science and legal studies at Suffolk University in Boston. Staffing elections are an odd endeavor, because you need people with extensive experience who only work a couple of days a year, she said. 

In an unfortunate way, the pandemic may also help counties find younger poll workers. 

“Very sadly, we have a tremendous number of unemployed people at the moment,” Cobb said. “The people power, I think, does exist. It’s just a matter of matching the people through the process and getting them there to do work that needs to be done.”

This year, people can work the polls without affecting their unemployment benefits, thanks to another bill passed by the North Carolina legislature this June. 

Additionally, some counties have increased compensation for these workers. Knotts said Brunswick County plans to pay its Election Day workers $200, plus paid training. Base pay for poll workers is minimum wage, at $7.25 per hour. The state Board of Elections requested a legislative increase in poll worker pay that was not adopted in the recent legislation responding to COVID-19’s impact on the elections. 

Poll workers will need to enforce social distancing for voters in line, hand out masks, clean voting booths and machines. They’ll also have to respond to what will likely be an increased demand for curbside voting for voters who cannot enter a polling place without physical assistance

Some poll workers got a taste of the new demands of the job during the June 23 run-off in North Carolina’s 11th Congressional District and in a second primary in Columbus County.

Jackie Churchfield, who served as a chief judge in Whiteville for that second primary, said the additional rules certainly made things more complicated.

“It is a lot more difficult, and thankfully this [wasn’t] the major election, because there [weren’t] as many people,” she said that day.

The 61 counties that adopted early voting plans as of Wednesday have collectively increased early voting hours offered in 2020 over 2016 by 70%, according to an analysis by Bob Hall, the former director of voting rights group Democracy NC and a longtime election watcher. That’s an additional 21,800 hours of voting that need to be staffed across the state.

Poll workers drop out even in a normal year.

This year, the drop rate may be especially high, both in the number of people who say they want to be a poll worker but never show up for training and in people who drop out at the last minute, Cobb said. 

“Election officials are not in the business of trying to accommodate everybody’s schedule,” Cobb said. “They’re trying to accommodate democracy and get the election to go off.”

Directors will accommodate people’s schedules to a degree, but those who want to be a poll worker during early voting will need several days of availability. 

Cobb anticipates that with a new batch of poll workers, the unfamiliarity with the system will result in a higher-than-normal rejection rate.

“I think that they’re going to apply, get some information back and then realize that that’s really not what they signed up for and not what they want to do,” she said.

Laura Klein of Black Mountain checks in to vote in the 2020 primary election with poll worker Jan Duckworth at the Black Mountain Primary School polling place in Buncombe County on March 3, 2020. Colby Rabon / Carolina Public Press
Laura Klein of Black Mountain checks in to vote in the 2020 primary election with poll worker Jan Duckworth at the Black Mountain Primary School polling place in Buncombe County on March 3. Colby Rabon / Carolina Public Press

What happens if not enough poll workers are found?

The COVID-19 pandemic triggered a massive upswing in vote-by-mail options in primaries across the country. The general election this fall will be North Carolina’s first major election during COVID-19, and early indications are that there will be a surge in vote-by-mail here, too. 

Just because voters are requesting by-mail ballots doesn’t mean they will actually use that option, though. 

“There’s just so much in the air that we can’t guarantee anything and have to prepare for everything,” said Kellie Harris Hopkins, Beaufort County’s elections director. 

If counties are not able to find enough poll workers, the shortage will cause a cascade of effects. 

Being short-staffed — even if there are enough people to open a polling site — creates long lines, according to Wake County poll worker Peggy Defenderfer. She is the chief judge and site supervisor for one of the largest precincts in the state and has been working this job for 16 years.

When there are not enough workers to staff a polling place, elections officials must shut it down and consolidate the precinct with neighboring sites. 

This could create confusion among voters on where they should vote and among poll workers over who is eligible to vote at their site, and concentrate more voters at fewer locations. 

Combined, these factors can disenfranchise voters. A voter at the wrong precinct can cast a provisional ballot; some of their votes may count, but likely not all, if there are some down-ballot races they do not qualify to vote for. 

Bobby Jones, a chief judge in Wayne County who has been working the polls for 20 years, fears voter disenfranchisement more than he fears COVID-19. That is what is motivating him to show up for work again this year. 

To Defenderfer, her more than a decade of poll work amounts to a “civic duty.”

“I started because I think it’s important that everybody give back,” Defenderfer said. “Give back in your way, but you have to give back. And I’ve just been passionate about the democratic process and people getting a chance to vote.” 

This story was jointly reported and edited by Jordan Wilkie and Frank Taylor of Carolina Public Press; Ames Alexander of The Charlotte Observer; Lucille Sherman and Jordan Schrader of The News & Observer; Nick Ochsner of WBTV; Emily Featherston of WECT; Tyler Dukes of WRAL; and Jason deBruyn of WUNC.

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  1. If there’s such a shortage of poll workers, why is it that no one has reached out to me about volunteering to be one? Is this really a concern that’s trying to be addressed? And I hate to discourage the efforts, but here I’m my home state of NC and especially in my hometown of Bunn, NC you are not going to get young poll workers. I’m willing to help, I’m on the covid-19 clinical trials so it’s a travesty of real concern when those willing to be of service are ignored.

  2. Another, major factor in getting poll workers is the ridiculous hours. A poll worker must work the entire day, from an hour before 6:30 am when the polls open, until a couple of hours after 7:30 pm, when the polls close. That’s 5:30 am to 9:30 pm. Who wants to work a 16 hour day? They may find more willing workers if they would split it into two or three shifts.

  3. I just found this site and I love it. I’ve signed up for daily emails. But I’m surprised you didn’t cover what seems to me a large, obvious obstacle to recruiting volunteers: the required hours. 5:30 am to 9:00 pm (Mecklenburg County) is a huge commitment and surely discourages many people. I badly want to help, but I almost changed my mind when I learned this requirement. When I emailed the elections officials, they said I could work an 8 hour day. Why don’t they say that in their literature? I’m sure they’d recruit a lot more people. Also, why not an effort among large companies to give people the day off if their volunteer?

  4. Are poll workers required to work ALL day: 7:00-9:00? If they could be hired in two shifts, I believe more people would be willing to do this civic duty.

  5. I applied to be a poll worker in my county because I hope to help avoid the problems from lack of poll workers that other places have had. I’m 49, not high risk for severe covid, but not low risk for infection. If I’m accepted, I plan to have plenty of hand sanitizer and masks! I’m fortunate that I am able to take time off from my regular full time job to do this.